What does the “In-Person Only (Help Desk)” option mean?

Published on: September 11, 2015

The majority of users will be using either the SMS – Mobile Phone or Alternate email password reset option.

The “In-Person Only (HelpDesk)” option is available for users who desire to only reset their password in person with Help Desk support.  This means the user will have to visit a Help Desk in person and present appropriate identification to reset their password.

Important note: If a user selects this option and confirms the update, but wishes to change it at a later date, they will have to visit a Help Desk in person to change back to SMS – Mobile or Alternate email password reset option.