Why do I have to choose between SMS – Mobile Option or Alternate email option? Can’t I have both?

Published on: September 11, 2015

Users have to choose either SMS reset or alternate email reset option as the system can only send one reset link or code at a time.

We encourage all users to input information for both mobile number and alternate email as they may want to switch the password reset option when travelling to avoid using their SMS while abroad or if mobile signal is simply not available, but an internet connection is.